Getting it Right as a Franchisor in 2010

Posted by Carolyn Dufton on 15 February 2010
Getting it Right as a Franchisor in 2010
"The Ostrich method" does not work well in business generally and particularly in franchising. Burying your head in the sand and hoping your problems will go away will NOT WORK. Being in denial of re-occurring issues in your franchise will only lead to a massive blow out of the issue....whatever it may be. Remember, that since March 2008 when the new disclosure changes occurred, you must disclose
ALL YOUR FRANCHISEES' CONTACT DETAILS Past and present. There&...
Posted in: Franchisor Franchising  

Why Mediation?

Posted by Carolyn Dufton on 29 November 2009
Why Mediation?
The Australian National Mediator Approval Standards defines mediation as; "A process in which the participants, with the support of a mediator, identify issues, develop options, consider alternatives and make decisions about future actions and outcomes. The mediator acts as a third party to support participants to reach their own decision." Mediation is used successfully with relationship issues, workplace relations between employees, B to B disputes and certainly in fran...
Posted in: Franchisee Franchisor Franchising  

Enticing Franchisees

Posted by Carolyn Dufton on 6 October 2009
Are you enticing new Franchisees? ..........and if so are you breaching The Franchising Code of conduct? "Want to go to Hawaii?" the headlines shout. Is this an advert for a travel company or an airline? No, this advert appears in the Business and Franchise Opportunities in a newspaper column. The "carrot" is, if you buy this franchise for $ 200K, you will also get a "free holiday."   This type of advertising for new franchisees is...
Posted in: Franchisee Franchisor Franchising  

Using K.P.I.'s to your benefit

Posted by Carolyn Dufton on 26 August 2009
Using K.P.I.'s to your benefit
Some Franchisors can find formulating KPIs to be a confronting exercise but the benefits to both Franchisor and franchisee from having measurable performance targets should not be underestimated. Establishing KPI's in your franchise often means going back to basics, and exploring the fundamentals of your franchise. Are your franchisees achieving what they want from their business? or are they complaining that they can't make any money? Is your system flawed? and if it i...
Posted in: Franchisee Franchisor Franchising  

Disillusioned Franchisees

Posted by Carolyn Dufton on 12 June 2009
Disillusioned Franchisees
How many of you know of a disillusioned franchisee? Let's face it, the current affairs programmes are full of them. A Franchisee is a business owner who owns a franchised unit, for example a Bakers Delight, Subway and many many more less well known brands. (please note I am not suggesting that any Bakers delight or Subway franchisees are disillusioned!) As a franchising consultant, I see a fair few franchisees, and due to the nature of my work, many of them are very disillusion...
Posted in: Franchisee Franchising  

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