Posted in Franchisee

Why Mediation?

Posted by Carolyn Dufton on 29 November 2009
Why Mediation?
The Australian National Mediator Approval Standards defines mediation as; "A process in which the participants, with the support of a mediator, identify issues, develop options, consider alternatives and make decisions about future actions and outcomes. The mediator acts as a third party to support participants to reach their own decision." Mediation is used successfully with relationship issues, workplace relations between employees, B to B disputes and certainly in fran...
Posted in: Franchisee Franchisor Franchising  

Enticing Franchisees

Posted by Carolyn Dufton on 6 October 2009
Are you enticing new Franchisees? ..........and if so are you breaching The Franchising Code of conduct? "Want to go to Hawaii?" the headlines shout. Is this an advert for a travel company or an airline? No, this advert appears in the Business and Franchise Opportunities in a newspaper column. The "carrot" is, if you buy this franchise for $ 200K, you will also get a "free holiday."   This type of advertising for new franchisees is...
Posted in: Franchisee Franchisor Franchising  

Using K.P.I.'s to your benefit

Posted by Carolyn Dufton on 26 August 2009
Using K.P.I.'s to your benefit
Some Franchisors can find formulating KPIs to be a confronting exercise but the benefits to both Franchisor and franchisee from having measurable performance targets should not be underestimated. Establishing KPI's in your franchise often means going back to basics, and exploring the fundamentals of your franchise. Are your franchisees achieving what they want from their business? or are they complaining that they can't make any money? Is your system flawed? and if it i...
Posted in: Franchisee Franchisor Franchising  

Disillusioned Franchisees

Posted by Carolyn Dufton on 12 June 2009
Disillusioned Franchisees
How many of you know of a disillusioned franchisee? Let's face it, the current affairs programmes are full of them. A Franchisee is a business owner who owns a franchised unit, for example a Bakers Delight, Subway and many many more less well known brands. (please note I am not suggesting that any Bakers delight or Subway franchisees are disillusioned!) As a franchising consultant, I see a fair few franchisees, and due to the nature of my work, many of them are very disillusion...
Posted in: Franchisee Franchising  

Franchise Education

Posted by Carolyn Dufton on 10 June 2009
Franchise Education
Much is discussed by franchising "experts" and government bodies about introducing more legislation to improve the world of franchising. But how much would increased legislation actually reduce franchisee risk? Potential Franchisees are advised to seek professional advice from a lawyer, accountant and consultant. How many lawyers and accountants are really "au fait" with franchising practice? How many professionals would admit to clients that their franchisi...
Posted in: Franchisee Franchisor Franchising  

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